Expanding ITIL to Cover the Whole DevOps Model
What do ITIL and DevOps have in common, you may ask – apart from the syllable “Ops”? So far these two items have had little overlap, but that may now start to change significantly.
Details
When Less is More in Risk Management
In business risk management, risk-reward is a concept known by many, but understood by rather fewer.
Details
Lean and Cost Cutting in IT Service Management
Enterprises can come up with all sorts of schemes for cutting waste and costs, ranging from cancelling coffee machines to selling off entire business units.
Details
Would You Reveal Your Password for Chocolate? For Even Less?
A survey showed that commuters in London more often than not (more than 70%) would reveal their computer password in exchange for a bar of chocolate.
Details
IT Service Management and Handling Shadow IT – Fight, Flight or Better Marketing?
Now that business apps (that really can help you do better business) are available immediately in the cloud, the internal IT organisation may find itself being ignored as the shadow IT.
Details
The Business Continuity Fight of the Week: Real Clouds vs. Virtual Clouds?
What would you expect residents of Sydney to be doing Sunday afternoon and evening, 5 June 2016?
Details