IT Service Management and Digital Transformation

Service Management

Speaking of these two items in the same breath might seem incongruous. After all, what does IT service management looking after daily operations (mundane) have to do with the digital transformation of an organisation (visionary)?

IT Service Management as a Business Partner

IT Service Management Business Partner

Now and again, we hear rumblings about IT governance and how synergy must be developed between IT and the rest of the organisation to work in harmony as a “business partner”. The principles are praiseworthy.