IT Service Management and Handling Shadow IT – Fight, Flight or Better Marketing?
Now that business apps (that really can help you do better business) are available immediately in the cloud, the internal IT organisation may find itself being ignored as the shadow IT.
Winning in the IT Service Continuity Management Obstacle Race
In an ideal organisational world, ITSCM (IT service continuity management) guarantees rapid recovery of critical IT services after unplanned downtime.