IT Service Management, Meet Marketing!
IT service management is sometimes described as a customer-focused approach to making information technology available.
IT Service Management, Automation, and Erosion of Job Satisfaction
Labour-saving devices, robots, and automation – Weren’t they all supposed to improve the quality of life, by removing manual work and drudgery?
IT Self Service Management is Not the Easy Option
It’s tempting to see IT self-service as the simple way to hand off responsibilities to end-users.
Adapting Your IT Sourcing to BYOD (or is that CYOD?)
In theory, BYOD or bring your own device lightens the load in terms of IT sourcing, because it transfers the work (and cost) of acquiring a device to the user of that device.
Cloud IT Sourcing via Brokers – A Solution Whose Days Are Numbered?
What used to be IT sourcing at the physical system level is turning into an exercise at the virtual cloud level, but with a new actor, the cloud broker.
ITSM and DevOps – A Win-Lose Situation?
Do the formalism of IT service management and the agility of DevOps mean that one can only succeed if the other fails?