Steering a New ITSM Course with Container Management
IT service management changed a few years ago with the introduction of containers. They helped usher in the concept that a data centre was no longer a place with computers, but that the data centre itself was the computer.
ITSM and Statement of Work
With the aim of IT service management being to serve the business or the organisation funding the IT, it’s crucial that business requirements drive ITSM projects and procurement.
ITSM and the Scourge of Server Sprawl
In theory, IT service management should contain sprawl, limiting or preventing the spread of underutilised IT assets.
IT Service Management, Your New Name is Marketing
What’s more important in IT Service Management (ITSM), the management or the service?
The Four, No… The Five “P”s of IT Service Design
People, products, processes, and partners are the four “P”s of IT service design in a lifecycle model for IT services, but is there something missing?
ITSM for All, Including Those Who Have Nothing to Do with IT
We’d be straining your patience if we didn’t explain the title of this blog right away. ITSM?