Using MTTR, Not Just MTBF, in Your ITIL Problem Management Processes

ITIL Problem Management

If ain’t broke, don’t fix it, as the saying goes. However, even unbroken IT installations must be fixed by patches, upgrades or redesigns to meet new business objectives. ITIL Problem Management Processes tackles the issue by taking a problem-solving and root cause approach.

Expanding ITIL to Cover the Whole DevOps Model


What do ITIL and DevOps have in common, you may ask – apart from the syllable “Ops”? So far these two items have had little overlap, but that may now start to change significantly.

ITIL, ITSM, and the Way They Can Help Business Continuity

IT is at the heart of most business today. Whether it’s in marketing systems and CRM, design software applications, production line automation or finance and accounting, if the information technology being used breaks down, so do business operations. Conversely, when service from the IT department is defined in terms of the business objectives of the […]