ITSM and DevOps – A Win-Lose Situation?
Do the formalism of IT service management and the agility of DevOps mean that one can only succeed if the other fails?
6 Ways to Go Down the Road to ITIL Hell (or to Avoid Doing So)
Paved with good intentions and best practices, the road to ITIL hell can look so alluring to the unwary IT manager.
Expanding ITIL to Cover the Whole DevOps Model
What do ITIL and DevOps have in common, you may ask – apart from the syllable “Ops”? So far these two items have had little overlap, but that may now start to change significantly.
Version Control Basics for Better Business Continuity
Business continuity is often about reinforcing existing infrastructure or eliminating sources of business disruption. Bringing in techniques to accelerate or multiply results thanks to good business continuity may not be so frequent, but here’s one that may well do that. It’s version control, which is used when several knowledge workers need to simultaneously work on […]
Making Virtualisation in IT an Advantage, not a Risk
The big selling point about virtualisation, at least in disaster recovery terms, is the power it gives to handle single points of IT failure. The idea is to distribute applications the right way over a number of servers; then if one physical machine crashes, another one should be available to ensure that applications can continue […]