IT Service Management and Employee Engagement

ITSM Employee Engagement

Does talking about these items in the same breath seem incongruous to you? After all, IT service management is typically viewed as technology at the service of an enterprise and its end-users, helping productivity, rather than being linked directly with motivation.

Making Sense of Business Continuity Frameworks, Standards & Guidelines

There are about 50 or more Standards, Codes of Practice and Practice Guidelines for business continuity, risk management and IT disaster recovery around the world. Some are internationally applicable and some are country-specific.   Below is some information about the various frameworks and standards that may relate to Australian organisations. This is not the complete list […]