Business Continuity by Working Backwards

IT Service Management Business Partner

Ever since marketing figured out that companies could do better by asking customers what they wanted, rather than just trying to tell them, businesses have moved massively to the notion of working backwards from the customer.

Business Continuity After Customer Collapse

Disaster recovery and business continuity are often thought of in terms of floods, fires, explosions and similar physical events. What may be less obvious to BC planners but just as critical to the survival of an organisation are the non-physical events, such as the loss of a major customer or a major change in a […]