Seven Mistakes to Avoid in Planning Your IT Strategy
According to some sources, only 10% of any business strategy plans are ever effectively implemented.
IT Asset Management and Hardware Hoarders
You’d be surprised at the emotional bonding that can go on between users and their IT hardware devices but there’s a difference between managing your asset appropriately and actually collecting a heap of junk hardware you’ll never use.
IT Service Management and Complete Recovery from Service Failure
How do you measure your IT service success and failure? Performance numbers and metrics can be valuable, because they help you to improve, as well as to defend your IT service management against possible criticism.
The Comeback of the CMDB for IT Asset Management
Enough of the four-letter acronyms! CMDB, in case this had slipped your memory, stands for configuration management database.