Seven Mistakes to Avoid in Planning Your IT Strategy

According to some sources, only 10% of any business strategy plans are ever effectively implemented.
IT Asset Management and Hardware Hoarders

You’d be surprised at the emotional bonding that can go on between users and their IT hardware devices but there’s a difference between managing your asset appropriately and actually collecting a heap of junk hardware you’ll never use.
IT Service Management and Complete Recovery from Service Failure

How do you measure your IT service success and failure? Performance numbers and metrics can be valuable, because they help you to improve, as well as to defend your IT service management against possible criticism.
The Comeback of the CMDB for IT Asset Management

Enough of the four-letter acronyms! CMDB, in case this had slipped your memory, stands for configuration management database.