ITSM and DevOps – A Win-Lose Situation?

Do the formalism of IT service management and the agility of DevOps mean that one can only succeed if the other fails?
Do the formalism of IT service management and the agility of DevOps mean that one can only succeed if the other fails?
As an executive in any business, it is understandable that you want to ensure it is 100% safe, because your business is only as strong as its weakest link.
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