Crisis Management and the Growing Role of Social Media
Facebook and Twitter are already used to disseminate information about breakdowns and crises. Public service organisations have begun to use them to as part of their PR strategy for good crisis management. Now there’s a move to use social networks, Twitter in particular, for communication in the opposite direction. In the UK, the London Fire […]
Are Global Shocks Part of Your Business Continuity Planning?
Planning for business continuity includes identifying real risks and evaluating their impact on business activities and objectives. The risks to be included are the ones that could reasonably be held to apply to an organisation. Of course, each entity needs to make its own list, because many risks are situation-specific. For example, an enterprise in […]
Making a Profit Centre out of Business Continuity Management
Hands up all those in favour of a cost centre. Nobody – just as we thought! Now, hands up all those who’d like a new profit centre. Ah, much better! With the trend to define business operations in terms of the net profit they generate, instead of the expense to be funded, your next clear […]
A New Metric for Business Continuity – the Stupidity Index
If most problems are due to human error, the next metric for understanding risk and business impact might just be the stupidity index. It’s a somewhat tricky concept in a business sense, because stupidity is often context-dependent. The Peter Principle points this out, by stating that in organisations, people are promoted to their highest level […]
The Heartbleed Threat to Business Continuity
If you’ve been following the news of any kind recently, you may well have seen articles about Heartbleed. This is the vulnerability in the OpenSSL network protocol that theoretically allowed hackers to invisibly copy sensitive data from a web server. A sign of the times, Heartbleed even made front page news in the tabloid press […]
Mapping Networked Business Continuity Disciplines into Documents
As organisations evolve, they need to re-evaluate their degree of preparedness in the different business continuity management disciplines. In the networked partner model that has become common today, risk management, governance over recovery, crisis communications and talent management all need updating, compared how things used to be in the vertically integrated enterprise. Changes made in […]