Welcome to our resource library page. Below you will find a large collection of PDF documents that will help you with many different aspects of business continuity and disaster recovery. All we ask is that you complete the form to gain access to the file download link(s).
Consulting Services
Consulting ServicesKey Features
- Comprehensive consultancy solutions
- Fully tailored to your specific industry, standards and requirements
- Complete life-cycle approach – a fully delivered and tested solution
- Choice of resource models – your staff vs. OpsCentre consultants
Business Continuity Planning Services
Compliance Management Services
Crisis Management Planning Services
Data Centre Assessment and Migration Services
Disaster Recovery and Virtualisation Services
Emergency Management Consulting Services
Information Security Management Services (ISMS)
IT Disaster Recovery Services
IT Service Management / ITIL Consulting Services
Strategic Risk Management Services
Managed Services
Key Features
- Set and forget – leave the ongoing management to us
- Extremely cost effective compared to hiring internal staff
- We look after your scheduled plan of ongoing maintenance, testing and documentation updates
- Ensures continuity solution(s) are always current; invoke at any time with complete confidence
- Access our industry expertise and knowledge base at any time
- Optional solutions include: assistance with formal audits, board reporting and recovery infrastructure management, vendor management.
Quickstart Services
Key Features
- Complete solution in the shortest possible time-frame
- Ideally suited to SME clients, or individual business unit/line of business in larger organisations.
- Guaranteed outcome to an agreed plan, cost and time-frame.
Quickstart – Business Continuity Management
Health Check Services
Key Features
- An external check of your existing continuity plans
- Suited to any client size/industry
- Used by many of our clients as an internal check before formal external audits
- Range of health checks available – management, fit for purpose, technical, against standards etc
Health Check – Business Continuity Management
Software Product Brochures
Software Product BrochuresDownloadable overviews of Software Products supported by OpsCentre.
Global Solutions for GRC of Organizational Resiliency
Solutions for Risk, BCM, DR Emergency & Crisis Management
Key Features (For Risk, BCM, DR, Emergency & Crisis Management)
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Newsletter Archives
Newsletter ArchivesUpdate Centre – May 2009
Key Topics
- Pandemic Response Planning
- Swine Flu Update
- Case Study : Sydney CBD Power Outages – how you were impacted
- 2009 Summit and Conference Update
- 2009 Business Continuity Bench Marking Survey
- Latest Industry Conferences, Training Courses and Industry Links
Update Centre – April 2009
Key Topics
- Fast tracking your Business Continuity Implementation
- Sydney Power Incidents
- Latest Industry Conferences, Training Courses and Industry Links
Update Centre – March 2009
Key Topics
- Business Continuity Awareness Week
- Launch of Australian Business Continuity Standard – AS5050
- 2009 Business Continuity Bench Marking Survey
- Latest Industry Conferences, Training Courses and Industry Links
Update Centre – Dec 2008 / Jan 2009
Key Topics
- OpsCentre website relaunch
- Enterprise Risk Based Business Continuity
- Summary of Incidents in 2008
- Varolii and Disaster Resource Guide – 08-09 ‘Trends in Business Continuity and Crisis Communications’ Survey
- Latest Industry Conferences, Training Courses and Industry Links
Update Centre – October 2008
Key Topics
- What keeps your CEO awake at night?
- Top 10 Tips for implementing IT Disaster Recovery Solutions
- Business Interruption Insurance and its link to Business Continuity
- Latest Industry Conferences, Training Courses and Industry Links
Update Centre – September 2008
Key Topics
- Cyberstorm II – Key Learnings
- IT Disaster Recovery Technologies Report
- Cloud Computing
- Latest Training Courses and Industry Links
Update Centre – July 2008
Key Topics
- Business Continuity Health Checks
- AT&T GLobal Business Continuity Study
- Alternate (Recovery) Site Vendor Research
- Bushwalking Continuity?
- Latest Industry Training Courses and Industry Links
Update Centre – June 2008
Key Topics
- Sungard – Why organisations invoke their Recovery (UK Study)
- Just Published : IT Disaster Recovery Vendor Report
- Latest Training Courses and Industry Links
Update Centre – May 2008
Key Topics
- Was JFK secretly a ‘Business Continuity Consultant’?
- Case Study – Glasgow Airport Business Continuity
- Chartered Management Institute
- 2008 Business Continuity Management Survey
- Latest Training Courses and Industry Links
Update Centre – April 2008
Key Topics
- Outsourced Business Continuity Services
- What’s the health of your BCM program?
- Business Continuity Awareness Week
- Case Study – LaSalle Bank Fire – Key Learnings
- Research : Sydney Business Continuity Site Vendor Offerings
- Research : Demystifying local and international BCy Standards
Standards Library
Standards LibraryISO 22301 Business Continuity & Disaster Recovery Management
AS/NZS ISO 31000 Risk management – Principles and guidelines
ISO/IEC 20000 IT Service Management (ITSM) and ITIL v3
M2012-15 Digital Information Security Policy
ISO27001:2013 Information Security Management
DFS C2013-8 Data Centre Reform Strategy
DFSSR446 – Change Request to Data Centre Infrastructure Assets
Government Information (Public Access) Act 2009
Health Records and Information Privacy Act 2002
NSW Government Open Data Policy
NSW Government Cloud Services Policy and Guidelines
NSW Government ICT Strategy
NSW Government ICT Technical Standards – Mobility Standard
NSW Government Information Classification and Labelling Guidelines
NSW Procurement: Small and Medium Enterprises Policy Framework
Privacy and Personal Information Protection Act 1998
Public Finance and Audit Act 1983
Public Interest Disclosures Act 1994
State Records Act 1998
TPP 09-05 – Internal Audit and Risk Management Policy for the NSW Public Sector
Industry Research
ISO22301: A framework for Business Process Definition
Presented by SunGard Availability Services and OpsCentre In May 2012, the International Standards Organisation (ISO) published the long-awaited ISO 22301. This standard, “Societal Security – Business Continuity Management Systems – Requirements”, was developed based on an international review of all ISO standards. It utilises BS25999:2 as a foundation: a standard which has already garnered broad acceptance both inside and outside the UK. Download this whitepaper to learn more about the appeal, content and significance of this new global business continuity standard.
Research Report – Impact on U.S. Small Business of Natural & Man-Made Disasters
Presented by HP and SCORE: Counselors to America’s Small Business The United States’ 27-plus million small businesses grow more dependent each day on their computers and computer systems. No matter what the field, today it is almost impossible to do business without having an internet presence and an up-to-date website. Moreover, most businesses today, from the largest corporations with their huge enterprise systems to the smallest mom-and pop business operating with a single computer, store their most vital and irreplaceable business records electronically. These small businesses face a very real crisis, one that a vast number of small business owners simply have not focused on – the always looming possibility that they could suffer a catastrophic data loss, one that could well threaten the very existence of their businesses.
Market Study – Disaster Recovery Journal / Forrester Research
The State of Disaster Recovery Preparedness 2011 Forrester Research and the Disaster Recovery Journal have partnered to field a number of market studies in business continuity and disaster recovery (DR) in order to gather data for company comparison and bench marking and to guide research and publication of best practices and recommendations for the industry. This is the fourth annual joint survey study, and it’s focused on gathering a baseline of company DR preparedness. This study repeated many of the questions that we asked in 2007, to determine what has changed in Disaster Recovery in the past three years.
Research Report – Acronis
Global Disaster Recovery Index 2011 The Acronis Global DR Index is an annual barometer that provides a country-level ranking of backup and DR confidence levels and capabilities of businesses around the world. The aim of the Index is to give all businesses a clearer understanding of how their confidence and capabilities compare to those of their peers in other countries and indeed in their own. While attitudes and perceptions of confidence vary from one culture to another, the Index provides all businesses with a template of trends and strategies that they can use to improve their backup and DR confidence and capabilities
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Article – Risk Management Magazine
A Disaster in Waiting, 20/10/2008 It could be today, it could be tomorrow or it could be next week, but at some point in the future all companies should expect that their disaster recovery plans will be tested. The question is, will they work? Mark Phillips reports.
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Research Report – Freeform Dynamics
Risk and Resilience – The application availability gamble 2008. The modern business is highly dependent on IT. When systems go down, the disruption can be widely felt, and even lead to tangible damage to the business or its brand. Against this background, it doesn’t make sense to gamble with systems availability. So why do so many take risks? Dale Vile and Jon Collins report.
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Article – Data Center Magazine
Removing Tape from the Data Center, 2006. For decades we have loved to hate tape backup, but a better alternative hasn’t surfaced – until now. David Braue asks whether the rush towards disk-based backup layer, fast becoming the Tivo of the Data Center, could finally knock tape on its head.
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Strategy Guide – Computer World Magazine
Best Practice Business Continuity Management 2008 Best practice business continuity management starts by preparing for disasters before they happen, rather than simply trying to clean up during and after they have occurred. This guide outlines how to best create an incident response plan, as well as the best way to protect your computers from risk. Learn from those who have already experienced disasters via case studies, and discover for yourself why tomorrow is too late to think about business continuity.
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Research Results – Disaster Resource Guide & Varolii
Trends in business continuity and crisis communications 2008/09 The Second Annual Trends in Business Continuity and Crisis Communications Survey has been completed with over 700 participants from a wide range of industries and organizational sizes. The Disaster Resource GUIDE and Varolii Corporation conducted the study to determine both the changes since the 2007 survey was conducted and the trends that will define the future of business continuity and its related communications.
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Case Study – Business Continuity – Lehman Brothers Collapse
Euroclear Bank applies the BCM framework to manage the impact of the collapse of Lehman Brothers. The collapse of Lehman Brothers in September 2008 occurred just two months after Euroclear Bank had run a major exercise to test such an occurrence. Euroclear’s application of the Business Continuity Management framework, specifically the tools and exercise methodology, to its core financial business contributed to an effective response to the impact of this financial.]
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Video – CNN Security Watch – Cyberstorm 2008
CNN – News report on CNN Cyber Security Simulation US Homeland Security officials staged a simulated cyber attack to determine current levels of preparation for such a real attack that hackers, anarchists or terrorist may be planning. The simulation online attacks on power grids, banking, finance and retail computer systems, healthcare records, and programs that control traffic on the land and in the air. 
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Research Report – Business Continuity Bench Marking
A Continuity Forum research report, exploring the level of adoption of Business Continuity across government and business during 2007 Business Continuity Management (BCM) has developed from a discipline focusing on IT systems for large firms to an organisation-wide framework that allows government and businesses to prepare for a range of possible threats, whether they be internal system failure or external emergencies such as natural disasters, terrorism, infectious diseases or economic instability.
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Research Report – Failing to Plan, Planning to Fail
This Compass Management Report Gaps in Business Continuity Preparedness and how they Reveal Vulnerabilities Continuity and disaster recovery plans are increasingly ubiquitous in business, but many plans fail to adequately consider a variety of contingencies and risk scenarios. This white paper examines the findings and implications of a recent Compass survey of over 50 senior business and IT executives from large UK-based organisations in a variety of industry sectors, including finance, retail, manufacturing, media, and government/public sector bodies.
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Good Practice Guideline – Business Continuity – 2008
Published by The BCI This handy pocket guide provides a quick overview of Business Continuity Management and why it is essential for your company.
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Good Practice Guideline – Business Continuity Management
Published by the Australian National Audit Office (ANAO) This guideline ‘Keeping the Wheels in motion’ deals with business continuity management within a risk management framework. The accompanying Workbook is designed to assist organisations in the development of a comprehensive business continuity plan. The good practice guideline is targeted at Australian Federal Government agencies and departments.
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Research Report – The State of the BC Profession
Published by the Chartered Management Institute, UK, 2002
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Business Continuity and Crisis Management
Published by Dr David Smith, Management Quarterly Magazine No organisation can have complete control over its business environment. It is therefore essential for companies to have a business continuity management (BCM) and crisis management capability, in case of crisis or disaster. Dr David Smith outlines various approaches that can help companies prepare for a business continuity ‘event’, and explains the BCM life cycle.
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Research Report – Business Continuity Management
Published by the Chartered Management Institute, UK The Chartered Management Institute, supported by the Civil Contingencies Secretariat based in the Cabinet Office and the Business Continuity Institute, has published new research into Business Continuity Management (BCM).
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Research Report – Business Continuity Management
Published by The BCI in conjunction with Hitachi Data Systems Carried out by Rosslyn Research Ltd, a specialist market research company, this research examines current attitudes towards Business Continuity Management, via a statistically robust quantitative programme backed up by in-depth interviews. 251 interviews were carried out by telephone in January and February 2005; this methodology enabled the survey to get some psychological depth as many of the questions asked were unprompted ensuring the researchers gathered a true understanding of the concept of Business Continuity Management.
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Conferences & Summits
Conferences & SummitsFind details of local and international business continuity, crisis management and disaster recovery conferences, seminars, summits and symposiums.
Disaster Recovery Institute – The Professionals Conference Since the first event in 2012, DRI’s conferences have grown to become must-attend experiences for business continuity and resilience professionals. The conferences provide real education and networking opportunities, while maintaining a close-knit, intimate environment attendees prefer. 27 Feb to 1 March, Golden Nugget, Las Vegas, USA DRI2017_Conference-Program.pdf (375 downloads)
The 2017 Continuity Insights Management Conference The Continuity Insights Management Conference is the premier event for strategic business continuity discussion, offering unmatched opportunities to learn from and network with those responsible for the integrity, availability, resilience, and security of their organizations. The conference comprises three days of comprehensive educational programming, numerous networking opportunities, a review of the latest technologies and practices, additional certification, post-conference workshops, and much more. It is truly the industry’s leading event for experienced business continuity professionals. 24 to 26 April, Denver, Colorado, USA http://www.cimanagementconference.com/
Australia & New Zealand Disaster and Emergency Management Conference Now into its sixth year, the ANZDMC continues to grow in both size and reputation and this conference has evolved into the premium event of its type, facilitating professional development and the exchange of current ideas and practices between emergency and disaster management practitioners from Australia and New Zealand and further afield. 22-23 May, Jupiters Hotel, Gold Coast, Queensland Australia Conference details here.
International Crisis & Emergency Risk Communications Forum Defend your Organisations Reputation with 6 Proactive Crisis Communications Game Plan 19-21 April 2017, Hilton Hotel, Sydney, Australia CGBrochure_L7010_Crisis_Communication_Forum_AU_V12.pdf (650 downloads)
Youth, Technology & Virtual Communities Confence Building on the success of the past four Youth, Technology and Virtual Communities Conferences (YTVC), the Queensland Police Service State Crime Command’s Task Force Argos invites you to attend the 2017 YTVC Conference. Recent advances in technology have not only provided unprecedented opportunities for child sex offenders to produce, supply and circulate child exploitation material, it has delivered unheralded access to children via social media. 2 – 4 May, 2017, Bond University, Gold Coast, Australia http://ytvc.com.au/
Risk Management Institute Australia – Annual Conference The RMIA is pleased to announce the dates for our 2017 National Conference & Exhibition to be held in Canberra from 15-17 November. 15 – 17 November 2017, Canberra, Australia https://www.rmia.org.au/events/national-conference/
Critical Infrastructure Protection & Security Forum 2009 Prepare, Respond and Recover – working together towards a holistic system resilience. 11th & 12th June 2009, Swissotel, Sydney, Australia
Risk Management Symposium 2009
30 March to 1st April, 2009. Rydges Worlds Square, Sydney, Australia
Business Continuity Summit 2008
Managing Resilience and Embedding Business Continuity into Your Corporate Culture
30 April – 2 May 2008, Amora Hotel Jamison, Sydney, Australia
Business Continuity Institute/ Continuity Forum – Business Continuity Summit 2009 24-26 March, Brisbane, Australia
Continuity Forum – Crisis Management Conference 30 June 2009, Melbourne, Australia 
continuity Link
4th Annual Business Continuity & Disaster Recovery Forum 15-16 June, Swissotel, Sydney, Australia Link
Vendor Solutions & Whitepapers
Vendor Solutions & WhitepapersSophos – Security Threat Report – 2011
Identifying the threats: where to watch. 95,000—that’s the number of malware pieces analyzed by SophosLabs every day in 2010, nearly doubling the number of malware pieces that were tracked in 2009. This accounts for one unique file every 0.9 seconds, 24 hours per day, each day of the year. It’s a clear sign that the malware threat continues to grow at an alarming rate.
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VMware Disaster Recovery
Published By: VMware Making your business Disaster Ready with Virtual Infrastructure
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Comdisco Call Centre Continuity
Published By: Comdisco Hello, Is Anyone There? Ensuring Availability of Call Centre Operations.
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F5 Networks – F.y.i. F5
New technologies for Disaster Recovery/Business Continuity. 2008 IT managers today must be ready for the unexpected, especially in consideration of new industry and government rules concerning data protection and disaster recovery. Disaster recovery initiatives, of course, have been around for some time; however, it is only recently that several new technologies have emerged that are changing the way we think about disaster recovery and business continuity planning.
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X86 Server Virtualisation for High Availability and Disaster Recovery for IT Infrastructure & Operations Professionals
Published By: Stephanie Balaouras and Christopher Voce, Forrester
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Virtualisation Concepts in Disaster Recovery
Published By: Search Server Virtualization
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Making Your Business Disaster Ready With Virtual Infrastructure
Published By: VMware
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The Ten Most Forgotten Things When Building A Disaster Recovery Plan
Published By:VMware
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High Availability – Three Part Series
Published By: Computer Associates Part 1 – The Intersection of High Availability and Business Continuity Part 2 – Push button Recovery Part 3 – Real-time Testing
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Next Generation Backup-to-Disk
Published By: EMC Building foundations for Effective Operational Recovery Management
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Riding the Storm
Published By: AT&T & Cisco Systems with The Economist Intelligence Unit Disasters regularly force companies to suspend key business operations, yet many company executives are still doing too little to prepare their companies for the eventuality. A new survey by the Economist Intelligence Unit on behalf of AT&T and Cisco shows widespread neglect of business continuity planning – despite the fact that senior management can now be held liable for any losses that could reasonably be avoided. Failure to put in place well considered business continuity plans aimed at preventing or at least mitigating losses could be very costly in terms of profitability, reputation and market value.
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The Email Management Crisis; New Research on Seven Critical Email Management Problems
Published By: Iron Mountain Iron Mountain along with MessageOne, an Iron Mountain partner, commissioned this research report to understand the growth, complexity, and importance of email archiving systems for organizations. This research shows that companies face issues at every level including the volume, content, management, storage, security, and retrieval of emails. On a broader scope, organizations must address compliance requirements, legal and eDiscovery needs, business continuity and employee productivity, storage demands and costs, and regulatory mandates. This report explores the requirements of an effective email archive system and suggests integral components of a solution.
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The seven steps to successful business continuity communications
Published By: Varolii Traditional methods of notifying people during a crisis, such as manual call trees and basic alerting systems, are no longer adequate for supporting increasingly vulnerable organizations. Broadening the scope of business continuity, organizations are taking measures to implement reliable, flexible, inbound and outbound communications, aimed at connecting and protecting both their infrastructure and people.
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Crisis Management Strategies
Published By: Corporate Leadership Council This study examines the crisis management planning process. It describes the structure of emergency planning groups across profiled companies and the mechanisms for formulating, refining, and communicating emergency plans. In addition, this brief describes strategies for helping employees cope with difficult times, as well as physical preparations that companies undergo to become crisis-ready.
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Evaluating a Business Continuity Solution : Ten Factors to Consider Before Buying
Published By: ASEMPRA This white paper describes ten parameters against which solutions should be assessed when evaluating applicationaware, real-time continuous data protection technologies for Windows environments. The following sections focus on the metrics necessary to evaluate and objectively measure business continuity solutions.
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Continuing the Journey – the 2005 Business Continuity Survey
Published By: Deloitte & CPM The Deloitte & Touche/CPM 2005 Business Continuity Survey finds that investment in Business Continuity Management (BCM) has been elevated and extended to the enterprise level. Just six years ago, only 30% of respondents had corporate business continuity plans, including those addressing crisis management. Now, more than 83% have formal business continuity plans, and 56% have crisis management plans that have been tested. These survey results confirm that proactive Crisis Management Planning has now become a core requirement of most BCM programs, as evidenced by the strong commitment to expanded testing.
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A Simple Way to Estimate the Cost of Downtime
Published By: David A. Patterson; Computer Science Division, University of California at Berkeley
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Ensuring Workforce Continuity During a Pandemic; Communications Best Practices
Published By: Varolii
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ESG – Practical Advice for Streamlining BC/DR Solutions – 2011
This paper highlights the challenges and ‘practical advice’ for streamlining a BC/DR environment. It further explores how solutions from Riverbed Technologies can help accelerate a more effective and optimised BC/DR environment and enable organisations to remain competitive in a highly dynamic, global market. Bob Laliberte reports.
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The Global CFO Study 2008
Published By: IBM Global Business Services Balancing Risk and Performance with an Integrated Finance Organization.
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Article – IT Disaster Recovery Technologies
Published By: OpsCentre Darrin Gay, a Principal Consultant with OpsCentre , provides an overview of the various technologies and tools available in the marketplace to support IT Disaster Recovery
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DR Solutons from VMware
Published By: VMware Transforming Disaster Recovery – VMWare infrastructure for Rapid, Reliable and Cost Effective Disaster Recovery
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Virtual Disaster Recovery : Disaster Recovery Planning for VMWare Virtualised Environments
Published By: Raymond Lucchesi, Silverton Consulting Inc, USA
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Disaster Recovery and Virtualisation – Advanced Data Protection Methodologies
Published By: Chris Wolf, Burton Group
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Disaster Recovery Solutions from VMware
Published By: VMware Transforming Disaster Recovery – VMware Infrastructure for Rapid, Reliable and Cost-Effective Disaster Recovery
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Disaster Strikes! Is Your Business Ready? Disaster Preparedness for Mid-Sized Firms
Published By: Yankee Group, sponsored by VMWare
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The Benefits Of Virtualisation For Your Disaster Recovery Plan
Published By: Search Server Virtualization
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VMware Infrasturture Adoption Trends
Published By: VMware Customer Research Findings, July-August 2008
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Bare Metal Disaster Recovery
Published By: Ultrabac Software Filling the Gap in Backup Protection
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The Essential Guide to Testing your Disaster Recovery Ability
Published By: Windows IT Pro in conjunction with XOsoft Forget the Prayers, Go with the Proof
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Disaster Recovery Issues & Solutions
Published By: Hitachi Data Systems This paper considers technological approaches to meeting disaster recovery needs, and emerging configuration alternatives and technologies that provide cost-effective solutions for disaster recovery and business resilience.
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The Business Case for Disaster Recovery Planning:Calculating the Cost of Downtime
Published By: Iron Mountain
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Crisis Response System : An Innovative Solution for Protecting Your People and Critical Infrastructure
Published By: Remedy/BMC
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When the lights are on, but nobody’s home – strategies for promoting workforce continuity
Published By:Varolii Promoting Workforce Continuity and Organizational Resilience Through a Blend of Inbound and Outbound Communications Strategies
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Are You Incident Ready?
Published By:Jim Mitchell, eBRP Solutions Inc You have Plans, Your Call Trees are updated, you have a Crisis Management Team in place – and an EOC to house them, you’ve run tabletop tests and made sure every Plan is up-to-date, your auditors are happy, Senior Management is happy. But are you really Incident READY?
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Using Business Continuity to Ensure Uninterrupted Operations
Published By: Backbone Organizations know that they need a well thought out business continuity plan to help them overcome unexpected events. However, many confuse disaster recovery with business continuity and fail to invest time and funding in areas beyond technology. This white paper will help organizations develop and execute a comprehensive business continuity strategy that includes a better understanding of the role of technology in the strategy. Following these critical steps will help organizations become better prepared for any type of disruption to their operations.
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Message Maps: Blueprints for Pandemic Preparedness
Published By: 3n Successfully managing major business interruptions, such as a pandemic flu outbreak, requires creating a comprehensive communication plan. The major component of effective pandemic communication is message mapping, a process of creating prepared messages that can be used in disaster or pandemic-related situations. This paper examines the role of message mapping and the Chandler Message Mapping process in disaster preparedness, especially as it relates to pandemic flu
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Survey – The Role of HR in Business Continuity Management :
The Human Dimension of BCM Summit Meeting Published By:The BCI`
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Survey – Business Continuity Management 2008 (Report)
Published By: AT&T For the seventh consecutive year, AT&T has completed a survey of 500 Information Technology (IT) executives around the US. The goal was to learn what these executives were doing about business continuity, and how it figured in their overall IT strategy. All the companies in the survey group had revenues in excess of $25 million, according to Dun and Bradstreet, and 73% represented companies with 100 or more employees, according to the respondents themselves. About 48% described their IT network as local, 22% as regional, 15% as international and 14% as national.
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