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Tag Archives: ITSM

Steering a New ITSM Course with Container Management

IT Service ManagementBy OpsCentre3 April 2018Leave a comment

IT service management changed a few years ago with the introduction of containers. They helped usher in the concept that a data centre was no longer a place with computers, but that the data centre itself was the computer.

IT Systems Management and the 5 S’s

Business ContinuityBy OpsCentre20 March 2018Leave a comment

We may live in a digital age, but much of the concepts from the previous industrial era still carries through. We have virtual cloud data factories and production lines, just like their physical counterparts for making cars, furniture, aircraft and so on.

ITSM and Statement of Work

IT Service ManagementBy OpsCentre8 February 2018Leave a comment

With the aim of IT service management being to serve the business or the organisation funding the IT, it’s crucial that business requirements drive ITSM projects and procurement.

IT Service Management, Your New Name is Marketing

IT Service ManagementBy OpsCentre3 October 2017Leave a comment

What’s more important in IT Service Management (ITSM), the management or the service?

ITSM for All, Including Those Who Have Nothing to Do with IT

IT Service ManagementBy OpsCentre30 June 2017Leave a comment

We’d be straining your patience if we didn’t explain the title of this blog right away. ITSM?

IT Service Management, Meet Marketing!

IT Service ManagementBy OpsCentre19 May 2017Leave a comment

IT service management is sometimes described as a customer-focused approach to making information technology available.

IT Service Management, Automation, and Erosion of Job Satisfaction

IT Service ManagementBy OpsCentre10 May 2017Leave a comment

Labour-saving devices, robots, and automation – Weren’t they all supposed to improve the quality of life, by removing manual work and drudgery?

ITSM and DevOps – A Win-Lose Situation?

IT Service ManagementBy OpsCentre2 February 2017Leave a comment

Do the formalism of IT service management and the agility of DevOps mean that one can only succeed if the other fails?

In the Future, IT Service Management May Lose the “IT”

Business ContinuityBy OpsCentre29 September 2016Leave a comment

Don’t worry, all you IT people, you won’t lose your jobs because IT service management changes its name.

Using MTTR, Not Just MTBF, in Your ITIL Problem Management Processes

Business ContinuityBy OpsCentre20 September 2016Leave a comment

If ain’t broke, don’t fix it, as the saying goes. However, even unbroken IT installations must be fixed by patches, upgrades or redesigns to meet new business objectives. ITIL Problem Management Processes tackles the issue by taking a problem-solving and root cause approach.

IT Service Management and Employee Engagement

Business ContinuityBy OpsCentre13 September 2016Leave a comment

Does talking about these items in the same breath seem incongruous to you? After all, IT service management is typically viewed as technology at the service of an enterprise and its end-users, helping productivity, rather than being linked directly with motivation.

ITIL, ITSM, and the Way They Can Help Business Continuity

Business ContinuityBy OpsCentre15 October 2013

IT is at the heart of most business today. Whether it’s in marketing systems and CRM, design software applications, production line automation or finance and accounting, if the information technology being used breaks down, so do business operations. Conversely, when service from the IT department is defined in terms of the business objectives of the…

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