IT service management changed a few years ago with the introduction of containers. They helped usher in the concept that a data centre was no longer a place with computers, but that the data centre itself was the computer.
We may live in a digital age, but much of the concepts from the previous industrial era still carries through. We have virtual cloud data factories and production lines, just like their physical counterparts for making cars, furniture, aircraft and so on.
With the aim of IT service management being to serve the business or the organisation funding the IT, it’s crucial that business requirements drive ITSM projects and procurement.
What’s more important in IT Service Management (ITSM), the management or the service?
We’d be straining your patience if we didn’t explain the title of this blog right away. ITSM?
IT service management is sometimes described as a customer-focused approach to making information technology available.