Do the formalism of IT service management and the agility of DevOps mean that one can only succeed if the other fails?
Paved with good intentions and best practices, the road to ITIL hell can look so alluring to the unwary IT manager.
If ain’t broke, don’t fix it, as the saying goes. However, even unbroken IT installations must be fixed by patches, upgrades or redesigns to meet new business objectives. ITIL Problem Management Processes tackles the issue by taking a problem-solving and root cause approach.
What do ITIL and DevOps have in common, you may ask – apart from the syllable “Ops”? So far these two items have had little overlap, but that may now start to change significantly.
IT is at the heart of most business today. Whether it’s in marketing systems and CRM, design software applications, production line automation or finance and accounting, if the information technology being used breaks down, so do business operations. Conversely, when service from the IT department is defined in terms of the business objectives of the…