Do the formalism of IT service management and the agility of DevOps mean that one can only succeed if the other fails?
Speaking of these two items in the same breath might seem incongruous. After all, what does IT service management looking after daily operations (mundane) have to do with the digital transformation of an organisation (visionary)?
We know you know, but to save you the mental effort of fleshing these acronyms out into full-length descriptions, here’s what they stand for. BCM is business continuity management. ITSCM is IT service continuity management.
Paved with good intentions and best practices, the road to ITIL hell can look so alluring to the unwary IT manager.
Now and again, we hear rumblings about IT governance and how synergy must be developed between IT and the rest of the organisation to work in harmony as a “business partner”. The principles are praiseworthy.
How do you measure your IT service success and failure? Performance numbers and metrics can be valuable, because they help you to improve, as well as to defend your IT service management against possible criticism.