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      • Data Management Training & Awareness
      • Data Management Services
      • Data Management Strategy
      • Data Management Platforms & Tools
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      • Cyber Security Awareness Training
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      • MiRA Mobile Incident Response Application
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Tag Archives: IT Service Continuity Management

ITSM and DevOps – A Win-Lose Situation?

IT Service ManagementBy OpsCentre2 February 2017Leave a comment

Do the formalism of IT service management and the agility of DevOps mean that one can only succeed if the other fails?

IT Service Management and Digital Transformation

IT Service ManagementBy OpsCentre13 December 2016Leave a comment

Speaking of these two items in the same breath might seem incongruous. After all, what does IT service management looking after daily operations (mundane) have to do with the digital transformation of an organisation (visionary)?

BCM, ITSCM and BIA – Alphabet Soup or a Chance to Save Money?

Business ContinuityBy OpsCentre6 December 2016Leave a comment

We know you know, but to save you the mental effort of fleshing these acronyms out into full-length descriptions, here’s what they stand for. BCM is business continuity management. ITSCM is IT service continuity management.

6 Ways to Go Down the Road to ITIL Hell (or to Avoid Doing So)

Business ContinuityBy OpsCentre1 December 2016Leave a comment

Paved with good intentions and best practices, the road to ITIL hell can look so alluring to the unwary IT manager.

IT Service Management as a Business Partner

Information TechnologyBy OpsCentre8 November 2016Leave a comment

Now and again, we hear rumblings about IT governance and how synergy must be developed between IT and the rest of the organisation to work in harmony as a “business partner”. The principles are praiseworthy.

IT Service Management and Complete Recovery from Service Failure

Information Technology, IT Service ManagementBy OpsCentre11 October 2016Leave a comment

How do you measure your IT service success and failure? Performance numbers and metrics can be valuable, because they help you to improve, as well as to defend your IT service management against possible criticism.

IT Service Management and Handling Shadow IT – Fight, Flight or Better Marketing?

Business Continuity, Business ResilienceBy OpsCentre21 July 2016Leave a comment

Now that business apps (that really can help you do better business) are available immediately in the cloud, the internal IT organisation may find itself being ignored as the shadow IT.

Winning in the IT Service Continuity Management Obstacle Race

Business Continuity, Disaster RecoveryBy OpsCentre31 March 2016

In an ideal organisational world, ITSCM (IT service continuity management) guarantees rapid recovery of critical IT services after unplanned downtime.

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