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  • Home
  • Services
    • Resilience & Continuity
      • Business Continuity Management
      • IT Disaster Recovery
      • Crisis Management
      • Emergency Management Planning
      • Workplace Health and Safety
      • Pandemic Response Planning
      • Risk Management
      • Strategy Development
      • Policy, Plan & Process Development
      • Plan Testing & Exercising
      • Governance & Compliance
      • Outsourcing & Managed Services
      • Training Services
        • Training Courses
    • Information & Cyber Security Management Services
      • IT Security Management
      • Digital Information Security Policy
      • Security Review & Assessment
      • Security Risk Management
      • Vulnerability & Penetration Testing
    • IT Services & Solutions
      • Solution Design & Implementation
      • IT Service Management
      • IT Process & Policy Development
      • IT Sourcing Strategy
      • GovDC Migration Strategy
      • Technology Refresh Development
      • ITIL Auditing
      • Cloud Risk Assessment
      • Technical User Training
    • Data Management Services
      • Data Management Training & Awareness
      • Data Management Services
      • Data Management Strategy
      • Data Management Platforms & Tools
    • Software Solutions
      • Cyber Security Awareness Training
      • RPx Recovery Planner (BCM Software)
      • MiRA Mobile Incident Response Application
  • About
    • Meet The Team
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Tag Archives: Customers

Business Continuity by Staying (Very) Close to Your Customer

Business ContinuityBy OpsCentre12 October 2017Leave a comment

Sometimes in business continuity we end up with such a fierce focus on actions inside the enterprise that we neglect actions directed towards the outside world, and specifically towards our customers.

Business Continuity by Working Backwards

Business ContinuityBy OpsCentre26 April 2017Leave a comment

Ever since marketing figured out that companies could do better by asking customers what they wanted, rather than just trying to tell them, businesses have moved massively to the notion of working backwards from the customer.

IT Service Management and Complete Recovery from Service Failure

Information Technology, IT Service ManagementBy OpsCentre11 October 2016Leave a comment

How do you measure your IT service success and failure? Performance numbers and metrics can be valuable, because they help you to improve, as well as to defend your IT service management against possible criticism.

Business Continuity After Customer Collapse

Business Continuity, Business ResilienceBy OpsCentre4 November 2011

Disaster recovery and business continuity are often thought of in terms of floods, fires, explosions and similar physical events. What may be less obvious to BC planners but just as critical to the survival of an organisation are the non-physical events, such as the loss of a major customer or a major change in a…

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