Customers are influenced by what they experience, but also by hearing about the experiences of others. In crowded, competitive markets, maintaining positive ‘brand capital’ with customers is an important part of business continuity. Although social networks often have a gradual effect on a company’s activities rather than an immediate one, crisis management is an exception.…
In developed countries, statistics indicate that about half the population participates in social networks or online communities. The Internet is also the third most popular channel of communication used by people to gather information on emergencies, even if TV and radio remain the favourites. And to top it all, about two-thirds of people expect that…
Where product recall sits in relation to your overall business continuity planning will depend on the gravity of the recall. At one end of the scale, reverse logistics is simply part of distribution and shipping: when someone somewhere receives a defective or unwanted product, the supply chain has to be able to handle the flow…
If there was a crisis, how well prepared would your organisation be to deal with it? While scales of preparedness can only be relative, the following model may help to evaluate the situation. Adapted from part of a presentation at the DEP Expo 2012 on Site Location Response Teams by Martin McNamara, each of the…
New Zealand small and medium-sized firms are highly unprepared for a future crisis similar to the Christchurch earthquakes, a study has found. Massey University’s annual BusinesSMEasure canvassed 1000 companies across the country. It found only a small proportion of the firms surveyed had a formal continuity plan in place and fewer than 10 per cent…
During this webinar, you will learn: How Social Media can be used to support CERC (Crisis, Emergency and Risk Communication), Then and Now – Social Media and traditional communications tools, Advantages and Disadvantages of current technologies, Best Practices, What have we learnt?, How to Implementing your solution. http://www.continuity.net.au/displaycommon.cfm?an=1&subarticlenbr=587