Crisis Communications and When No News is Not Good News
No news is good news, or so the saying goes. But when equipment malfunctions and services are interrupted, no news can mean intense frustration for customers and end-users.
Mapping Networked Business Continuity Disciplines into Documents
As organisations evolve, they need to re-evaluate their degree of preparedness in the different business continuity management disciplines. In the networked partner model that has become common today, risk management, governance over recovery, crisis communications and talent management all need updating, compared how things used to be in the vertically integrated enterprise. Changes made in…
How Technology Smooths the Way for Business Continuity and Disaster Recovery
While good planning and processes are at the heart of business continuity and disaster recovery, technology can accelerate the benefits as well. We live in an age of cloud computing and smartphones. Both can be used to help an organisation get back on its feet after incidents, or simply ride them out without severe or…