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Category Archives: IT Service Management

Service Management

IT Service Management, Meet Marketing!

IT Service ManagementBy opscentreMay 19, 2017

IT service management is sometimes described as a customer-focused approach to making information technology available.

IT Service Management 2

IT Service Management, Automation, and Erosion of Job Satisfaction

IT Service ManagementBy opscentreMay 10, 2017

Labour-saving devices, robots, and automation – Weren’t they all supposed to improve the quality of life, by removing manual work and drudgery?

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IT Self Service Management is Not the Easy Option

IT Service ManagementBy opscentreApril 20, 2017

It’s tempting to see IT self-service as the simple way to hand off responsibilities to end-users.

Sourcing

Adapting Your IT Sourcing to BYOD (or is that CYOD?)

IT Service ManagementBy opscentreMarch 22, 2017

In theory, BYOD or bring your own device lightens the load in terms of IT sourcing, because it transfers the work (and cost) of acquiring a device to the user of that device.

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Cloud IT Sourcing via Brokers – A Solution Whose Days Are Numbered?

IT Service ManagementBy opscentreMarch 8, 2017

What used to be IT sourcing at the physical system level is turning into an exercise at the virtual cloud level, but with a new actor, the cloud broker.

IT Service Management

ITSM and DevOps – A Win-Lose Situation?

IT Service ManagementBy opscentreFebruary 2, 2017

Do the formalism of IT service management and the agility of DevOps mean that one can only succeed if the other fails?

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