IT service management changed a few years ago with the introduction of containers. They helped usher in the concept that a data centre was no longer a place with computers, but that the data centre itself was the computer.
With the aim of IT service management being to serve the business or the organisation funding the IT, it’s crucial that business requirements drive ITSM projects and procurement.
In theory, IT service management should contain sprawl, limiting or preventing the spread of underutilised IT assets.
What’s more important in IT Service Management (ITSM), the management or the service?
People, products, processes, and partners are the four “P”s of IT service design in a lifecycle model for IT services, but is there something missing?
We’d be straining your patience if we didn’t explain the title of this blog right away. ITSM?