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Category Archives: IT Service Management

Steering a New ITSM Course with Container Management

IT Service ManagementBy OpsCentre3 April 2018Leave a comment

IT service management changed a few years ago with the introduction of containers. They helped usher in the concept that a data centre was no longer a place with computers, but that the data centre itself was the computer.

ITSM and Statement of Work

IT Service ManagementBy OpsCentre8 February 2018Leave a comment

With the aim of IT service management being to serve the business or the organisation funding the IT, it’s crucial that business requirements drive ITSM projects and procurement.

ITSM and the Scourge of Server Sprawl

IT Service ManagementBy OpsCentre1 December 2017Leave a comment

In theory, IT service management should contain sprawl, limiting or preventing the spread of underutilised IT assets.

IT Service Management, Your New Name is Marketing

IT Service ManagementBy OpsCentre3 October 2017Leave a comment

What’s more important in IT Service Management (ITSM), the management or the service?

The Four, No… The Five “P”s of IT Service Design

IT Service ManagementBy OpsCentre15 August 2017Leave a comment

People, products, processes, and partners are the four “P”s of IT service design in a lifecycle model for IT services, but is there something missing?

ITSM for All, Including Those Who Have Nothing to Do with IT

IT Service ManagementBy OpsCentre30 June 2017Leave a comment

We’d be straining your patience if we didn’t explain the title of this blog right away. ITSM?

IT Service Management, Meet Marketing!

IT Service ManagementBy OpsCentre19 May 2017Leave a comment

IT service management is sometimes described as a customer-focused approach to making information technology available.

IT Service Management, Automation, and Erosion of Job Satisfaction

IT Service ManagementBy OpsCentre10 May 2017Leave a comment

Labour-saving devices, robots, and automation – Weren’t they all supposed to improve the quality of life, by removing manual work and drudgery?

IT Self Service Management is Not the Easy Option

IT Service ManagementBy OpsCentre20 April 2017Leave a comment

It’s tempting to see IT self-service as the simple way to hand off responsibilities to end-users.

Adapting Your IT Sourcing to BYOD (or is that CYOD?)

IT Service ManagementBy OpsCentre22 March 2017Leave a comment

In theory, BYOD or bring your own device lightens the load in terms of IT sourcing, because it transfers the work (and cost) of acquiring a device to the user of that device.

cloud IT sourcing

Cloud IT Sourcing via Brokers – A Solution Whose Days Are Numbered?

IT Service ManagementBy OpsCentre8 March 2017Leave a comment

What used to be IT sourcing at the physical system level is turning into an exercise at the virtual cloud level, but with a new actor, the cloud broker.

ITSM and DevOps – A Win-Lose Situation?

IT Service ManagementBy OpsCentre2 February 2017Leave a comment

Do the formalism of IT service management and the agility of DevOps mean that one can only succeed if the other fails?

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