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Category Archives: IT Service Management

Steering a New ITSM Course with Container Management

IT Service ManagementBy opscentreApril 3, 2018

IT service management changed a few years ago with the introduction of containers. They helped usher in the concept that a data centre was no longer a place with computers, but that the data centre itself was the computer.

ITSM and Statement of Work

IT Service ManagementBy opscentreFebruary 8, 2018

With the aim of IT service management being to serve the business or the organisation funding the IT, it’s crucial that business requirements drive ITSM projects and procurement.

ITSM and the Scourge of Server Sprawl

IT Service ManagementBy opscentreDecember 1, 2017

In theory, IT service management should contain sprawl, limiting or preventing the spread of underutilised IT assets.

IT Service Management, Your New Name is Marketing

IT Service ManagementBy opscentreOctober 3, 2017

What’s more important in IT Service Management (ITSM), the management or the service?

The Four, No… The Five “P”s of IT Service Design

IT Service ManagementBy opscentreAugust 15, 2017

People, products, processes, and partners are the four “P”s of IT service design in a lifecycle model for IT services, but is there something missing?

ITSM for All, Including Those Who Have Nothing to Do with IT

IT Service ManagementBy opscentreJune 30, 2017

We’d be straining your patience if we didn’t explain the title of this blog right away. ITSM?

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