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Category Archives: Information Technology

National Preparedness Month, World BackUp Day, and Change that Sticks

Information TechnologyBy OpsCentre2 March 2017Leave a comment

A while ago, we asked in this blog if World Backup Day was really a good idea. Our logic? If everybody focuses on one day in the year to get their backups right, then spends the other 364 days ignoring the issue, things won’t change for the better.

Why IT Strategy Fails and What to Do About It

Information TechnologyBy OpsCentre8 December 2016Leave a comment

IT strategy – hmm, that sounds good! It suggests you know what you’re doing, and that those invoices from your IT suppliers correspond to something of value to the business.

Ethics and Your IT Sourcing Strategy

Information TechnologyBy OpsCentre22 November 2016Leave a comment

IT servers, enterprise applications, data centres and cloud services might seem world away from other sectors traditionally attracting attention in terms of a ethical sourcing strategy.

Should You Have a Secret Agent for IT Asset Management?

Information TechnologyBy OpsCentre17 November 2016Leave a comment

Start humming the James Bond theme, now. Or perhaps not. Agents in IT asset management don’t quite have the glamour of 007.

Four Steps to External IT Sourcing without Tripping Up

Information TechnologyBy OpsCentre10 November 2016Leave a comment

The road to IT sourcing nirvana is full of potholes, not to mention the ravines on either side, should you stray from the straight and narrow.

IT Service Management as a Business Partner

Information TechnologyBy OpsCentre8 November 2016Leave a comment

Now and again, we hear rumblings about IT governance and how synergy must be developed between IT and the rest of the organisation to work in harmony as a “business partner”. The principles are praiseworthy.

Seven Mistakes to Avoid in Planning Your IT Strategy

Information TechnologyBy OpsCentre1 November 2016Leave a comment

According to some sources, only 10% of any business strategy plans are ever effectively implemented.

IT Asset Management and Hardware Hoarders

Information TechnologyBy OpsCentre13 October 2016Leave a comment

You’d be surprised at the emotional bonding that can go on between users and their IT hardware devices but there’s a difference between managing your asset appropriately and actually collecting a heap of junk hardware you’ll never use.

IT Service Management and Complete Recovery from Service Failure

Information Technology, IT Service ManagementBy OpsCentre11 October 2016Leave a comment

How do you measure your IT service success and failure? Performance numbers and metrics can be valuable, because they help you to improve, as well as to defend your IT service management against possible criticism.

The Comeback of the CMDB for IT Asset Management

Information TechnologyBy OpsCentre6 October 2016Leave a comment

Enough of the four-letter acronyms! CMDB, in case this had slipped your memory, stands for configuration management database.

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