Emergency Management and the Rise of the 5G Networks
5G networks is on the horizon now, destined to increase mobile data transfer speeds and reduce communications latency compared to current 4G.
Putting Numbers on Levels of Importance in Crisis Management
Now that management science has taught us how to quantify so many other things, crisis management is a good candidate for being awarded its own scale of seriousness too. The detail you put into such a scale will depend on how much crises afflict your enterprise. If you are battling a continual stream of problems,…
The Critical Importance of the Spokesperson in Crisis Management
Try this simple test, made possible thanks to the ubiquity of the smartphone and its on-board camera. First, imagine a crisis that would put your organisation in a difficult posture with the public. A generally applicable example is breach of your confidential business data, including your customer records. Now take your smartphone and record a…
The Crisis Management Call Tree – Manual or Automatic?
Ensuring employee safety by rapidly disseminating the right information, and keeping communication lines open in a time of crisis are both priorities for businesses. Traditional solutions for this have relied on the manual ‘call tree’ or ‘phone tree’. Key employees are contacted first to inform them of whatever situation or crisis has arisen, with remaining…
Crisis Communications and When No News is Not Good News
No news is good news, or so the saying goes. But when equipment malfunctions and services are interrupted, no news can mean intense frustration for customers and end-users.
IT Security for Small Businesses – Are You Listening?
Hacking of the IT resources of small and medium businesses is on the increase. The age-old excuse of ‘We have nothing worth hacking’ is no longer valid, although this doesn’t always register with SMBs. Hackers see small businesses as targets of interest for several reasons. Firstly, SMBs are vulnerable. Their security is weak, because of…