You may find this blog article mind-expanding – especially if your natural reaction is to think about its title in two dimensions, rather than three. To set things straight, we’re not talking about paper printouts of business continuity plans that by definition are out of date the moment they are distributed.
What’s more important in IT Service Management (ITSM), the management or the service?
When you look at something, you have an impact on it. That’s the observer effect.
If you’ve worked in IT development for hardware or software, or had dealings with that world, you may well have seen the statistics about the costs of fixing bugs.
How many times have you heard business people talk about their DNA – meaning their business culture or something similar?
What’s the difference between a risk, a threat, and a vulnerability? This is worth knowing, because if you can spot the risks in your enterprise and mitigate or eliminate them, you might not have to worry about associated threats.