When you shove things higgledy-piggledy into your desk drawer, just to clear space in your workspace, you have a quick solution, you also have a dirty solution, because trying to find the key to your filing cabinet will take you ages afterwards, and Yes, you’ve just experienced technical debt, first hand!
IT risk management is a common thread running through IT investments, IT security, IT disaster recovery, and business continuity.
If ain’t broke, don’t fix it, as the saying goes. However, even unbroken IT installations must be fixed by patches, upgrades or redesigns to meet new business objectives. ITIL Problem Management Processes tackles the issue by taking a problem-solving and root cause approach.
This is a little like asking “how long is a piece of string”, except that in this case the string may already be a lot shorter than you imagined. Passwords are often the bane of the IT helpdesk.
Does talking about these items in the same breath seem incongruous to you? After all, IT service management is typically viewed as technology at the service of an enterprise and its end-users, helping productivity, rather than being linked directly with motivation.
So much of business is being scrutinized through the lens of uberisation that it would be an omission (and possibly a dangerous one) to neglect a quick squint at business continuity.