The Delicate Position of the Chief Information Security Officer (CISO)
A well-paid, but heavy responsibility with a built-in ejector seat is one way of looking at the CISO position.
IT Asset Management and Hardware Hoarders
You’d be surprised at the emotional bonding that can go on between users and their IT hardware devices but there’s a difference between managing your asset appropriately and actually collecting a heap of junk hardware you’ll never use.
IT Service Management and Complete Recovery from Service Failure
How do you measure your IT service success and failure? Performance numbers and metrics can be valuable, because they help you to improve, as well as to defend your IT service management against possible criticism.
The Comeback of the CMDB for IT Asset Management
Enough of the four-letter acronyms! CMDB, in case this had slipped your memory, stands for configuration management database.
Four Pitfalls in IT Risk Management that You Can Avoid
IT risk management can be a risk all by itself. Although the principles sound straightforward, applying them incorrectly can lead to wasted effort, mistakes in risk postures, and failing to spot relevant risks or changes in those risks.
In the Future, IT Service Management May Lose the “IT”
Don’t worry, all you IT people, you won’t lose your jobs because IT service management changes its name.