It’s always an editorial dilemma – Do we start with the event with the biggest business continuity impact? The event that was the most unbelievable? For the 2016 Business Continuity Review, we have some difficult choices, including the massive cyberattack of the toasters, the most powerful man in the world (soon) trying to carve up the Internet, and a smartphone threatening the health of a national economy.
Einstein, move over. There is a new universal constant now, one that governs all IT-driven security activity, which by now is almost everything that goes on in the known world.
Speaking of these two items in the same breath might seem incongruous. After all, what does IT service management looking after daily operations (mundane) have to do with the digital transformation of an organisation (visionary)?
IT strategy – hmm, that sounds good! It suggests you know what you’re doing, and that those invoices from your IT suppliers correspond to something of value to the business.
We know you know, but to save you the mental effort of fleshing these acronyms out into full-length descriptions, here’s what they stand for. BCM is business continuity management. ITSCM is IT service continuity management.
Paved with good intentions and best practices, the road to ITIL hell can look so alluring to the unwary IT manager.