IT Service Management, Automation, and Erosion of Job Satisfaction
Labour-saving devices, robots, and automation – Weren’t they all supposed to improve the quality of life, by removing manual work and drudgery?
The Coming Roles of Virtual and Augmented Reality in Business Continuity
If you thought virtual reality (VR) and augmented reality (AR) were just gimmicks for people with too much time on their hands, you could be in for a surprise.
Enterprise Attacks that Start in Mobile Apps
Some IT security attacks start from the most innocent mobile apps and in ways that let cyber-criminals simply pick up confidential communications without having to hack into anything at all.
Business Continuity by Working Backwards
Ever since marketing figured out that companies could do better by asking customers what they wanted, rather than just trying to tell them, businesses have moved massively to the notion of working backwards from the customer.
IT Self Service Management is Not the Easy Option
It’s tempting to see IT self-service as the simple way to hand off responsibilities to end-users.
Combining Scenario and Impact Planning in Business Continuity
Scenario planning, in which you seek to identify higher risk and higher probability causes of business interruption, attracts both supporters and cynics.