Imagine taking your car to the garage for an urgent repair, only to be told that you’ll have to wait for week because the garage mechanics are off on a training course.
A silly example? Not at all – In fact, an example drawn from real life and personal experience! While the garage in question was unlikely to go bust for this reason alone, the unavailability of its mechanics will tend to push customers into the arms of its competitors. Its business continuity may grow fragile. In a tough economic climate, this might even tip the balance in terms of bankruptcy. So, what’s the solution?
Training can be a tricky thing to organise. Workforces need training in new methods and new technologies.
Sometimes, this is to ensure an enterprise remains competitive. Sometimes, it is to comply with regulations, and sometimes simply to keep employees engaged.
In the long term, training should be a good return on investment, resulting in knowledgeable, enthusiastic staff helping to increase customer satisfaction and enterprise profitability.
In the short term, however, organisations must juggle with work schedules, team changes, and reductions in otherwise productive resources.
One solution, instead of sending people off-site to training, is to bring the training to the people on-site.
On the job training may be more effective too. Cross-training may be easier to arrange, helping an enterprise increase its resilience and strengthen its business continuity. There is the counter-argument that on-site training makes it more difficult to get trainees to focus on new things to be learned, instead of current fires to be put out.
And sometimes off-site training makes a convenient perk or a reward. Each situation and training need will need to be assessed and a suitable solution found – one that combines the best ROI with the least impact on business continuity.