In the Future, IT Service Management May Lose the “IT”
Don’t worry, all you IT people, you won’t lose your jobs because IT service management changes its name.
Using MTTR, Not Just MTBF, in Your ITIL Problem Management Processes
If ain’t broke, don’t fix it, as the saying goes. However, even unbroken IT installations must be fixed by patches, upgrades or redesigns to meet new business objectives. ITIL Problem Management Processes tackles the issue by taking a problem-solving and root cause approach.
IT Service Management and Employee Engagement
Does talking about these items in the same breath seem incongruous to you? After all, IT service management is typically viewed as technology at the service of an enterprise and its end-users, helping productivity, rather than being linked directly with motivation.
Uberisation and Business Continuity
So much of business is being scrutinized through the lens of uberisation that it would be an omission (and possibly a dangerous one) to neglect a quick squint at business continuity.
Adjusting Your IT Risk Management Language for Your Business Colleagues
Sure, as a CIO or IT manager, you know what IT risk management is. It’s all about applying risk management principles to IT, including the adoption, ownership, operation and influence of IT within the larger context of the enterprise but in terms of risk management language, are these principles communicated properly across the organisation?
Cascading in IT Asset Management – Should You or Shouldn’t You?
“Here, take my old PC. I’m getting a new one to help meet my advanced needs, but this one will surely do the job for you.” This, in a nutshell, is cascading in IT asset management.